Privacy Policy
Last updated: 16th May 2018
Your use of the Santoro website signifies your consent to the collection, processing and use of personal information by us for the purpose of dealing with your order, processing payment, credit reference checking, fraud detection and market research.
At Santoro, we are committed to safeguarding your privacy. We use the information that we collect on this site to make shopping at santoro-london.com possible and to enhance your overall experience. We promise to keep your details confidential and we will not sell, trade or rent your personal information to others.
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of the data being intercepted.
Any changes to our security and privacy policy will be posted on this site, so you are fully aware of your rights and can notify us of any changes.
Should you need to contact us please write to: Santoro Ltd, Farfield Park, Manvers, Rotherham, South Yorkshire S63 5DB or via DataProtection@Santoro-London.com quoting Security and Privacy Enquiry.
Internal Security at Santoro
Access to customer data is limited to only those personnel who require this information to process your order. All employees are required to sign a security clause as part of their terms of employment with the company.
What information do we collect when you register and why?
When you buy goods from us, you are entering into a contract with us. You will need to set up a SANTORO account before ordering from us, and so we can set this up we ask you to provide some personal information such as:
- →Full name
- →Address (and previous addresses)
- →Date of birth
- →Contact numbers
- →Email address
In order to undertake website personalisation, we may also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address.
How do we use your information?
Data Protection indicates that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons:
| What we use your information for | Our reasons |
|---|---|
| Set up your SANTORO account | Legitimate interests |
| Process your orders | Fulfilling a contract |
| Notify you of your order status | Legitimate interests |
| Manage your account / provide customer services | Legal obligation / Legitimate interests |
| Detect, investigate and report financial crime | Legal obligation / Legitimate interests |
| Undertake website personalisation and administration | Legitimate interests |
| Marketing communications | Legitimate interests |
| Notify you about enhancements to our services | Legitimate interests |
| Customer satisfaction surveys and market research | Legitimate interests |
| Maintaining network and data security | Legitimate interests |
| Logistics planning and demand forecasting | Legitimate interests |
Who we share your information with and why
SANTORO works with a number of trusted suppliers, agencies and businesses in order to provide you the high-quality goods and services you expect from us. Some examples of the categories of third parties with whom we share your data are:
Transfers to Third Countries
Some of the information you provide to us may be transferred outside the European Economic Area to countries such as the US. For example, SANTORO has a business relationship with MailChimp who we use to email our newsletters, but we have verified that they participate in the EU-US Privacy Shield and have had their compliance certified. SANTORO also works with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that they conform to appropriate accreditations.
Credit Card Security
We are confident that credit card information entered on our site will not be accessible to any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption.
Keeping in Touch With You
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we asked you if you wanted to receive this type of marketing information.
SANTORO will not share your information with companies outside of SANTORO Ltd. You will only receive this information if you have requested it; SANTORO do not purchase mailing lists from any third party.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the address provided above, emailing dataprotection@santoro.co.uk, by calling Customer Service on 01709 518100, or via the unsubscribe link within the email.
How Long We Keep Your Information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for approx. 7 years after the date it is no longer needed by us.
Exceptions include where the law requires us to hold your personal information for a longer period, or delete it sooner; where you exercise your right to have the information erased; or where we bring or defend a legal claim during the period we retain your personal information.
Your Rights
You are entitled to request the following from SANTORO. These are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk.
You have the right to lodge a complaint with a data protection regulator in Europe. We encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.