Privacy & Security


Your use of the Santoro website signifies your consent to the collection, processing and use of personal information by us for the purpose of dealing with your order, processing payment, credit reference checking, fraud detection and market research.

Any changes to our security and privacy policy will be posted on this site.

Personal Information and how it is used?
  • When you order, we require your name, e-mail address, billing and delivery address, credit/debit card details, issue number if relevant and card expiry date.
  • If you prefer you can send your payment details separately.
  • A contact telephone number is also required so that we can contact you immediately if there is a problem with your order. We may, unless you advise us otherwise, pass this contact information onto our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
  • Security of your information
  • Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all of the information you input before it is sent to us to minimise the risk of the data being intercepted.
  • We also follow a careful security procedure as required by UK Data Protection Legislation (Data Protection Act 2003) to protect the information that we store about you from unauthorised access.
  • Internal Security at SANTORO
  • Access to customer data is limited to only those personnel who require this information to process your order.
  • All employees are required to sign a security clause as part of their terms of employment with the company.
  • Personal information other than payment details, are retained by us for the purposes of providing a constantly improving product offer and service.
  • If you so wish, and have opted to receive further company information, we may use your personal details, to advise you of new products, special offers or changes to the site.
  • If you have not purchased from Santoro for a period of two years or more, your personal information will be deleted.
  • At Santoro, we are committed to safeguarding your privacy. We use the information that we collect on this site to make shopping at santoro.co.uk and/or santoro-london.com possible and to enhance your overall experience. We promise to keep your details confidential and we will not sell, trade or rent your personal information to others.
  • Credit Card Security
  • We are confident that credit card information entered on our site will not be accessible to any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption.
  • Your rights
  • If, for any reason you are concerned about the personal information and account information that we are holding about you, please contact our customer services team, who will happily review and update your file as you so require.
  • Alternatively this information can be checked and reviewed online once you have signed in.